SHELBY MARTIN
Milwaukee, WI 53218 | C: 262-224-7586 | martin.shelbyaj@gmail.com
SUMMARY

SKILLS
•	Check payment processing
	•	Menu knowledge
	•	Effective customer upselling
	•	Point of Sale (POS) system operations
	•	Self-directed
	•	Interior and exterior cleaning	•	Exceptional time management
	•	Supply inventory management
	•	Microsoft Office expertise
	•	System implementation
	•	Inbound and outbound calling
	•	Data evaluation
EXPERIENCE
01/2020 to Current
Server
Marcus Theatres Corporation － Mequon, WI
	•	Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
	•	Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
	•	Operated POS terminals to input orders, split bills and calculate totals.
	•	Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
06/2019 to 01/2020
Sales Associate
AutoZone － Milwaukee, WI
	•	Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
	•	Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
	•	Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
	•	Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
01/2018 to 05/2019
Customer Service Representative
MDS Fulfillment － Milwaukee, WI
	•	Managed needs of customers in busy environment alongside team of customer relations professionals.
	•	Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
	•	Prevented key account losses by researching discrepancies for corrective action.
	•	Trained new employees each quarter in procedures and policies in order to maximize team performance.
03/2015 to 12/2017
Cashier Team Lead
Wingstop － Milwaukee, WI
	•	Worked closely with front-end staff to assist customers.
	•	Provided assistance with purchases, locating items and signing up for rewards programs.
	•	Trained new employees in cashiering procedures, offering assistance in resolving issues.
	•	Received product orders, unloaded merchandise and arranged store stock into appealing displays.
EDUCATION AND TRAINING
05/2013
High School Diploma
Rufus King International － Milwaukee, WI